Information Technology Services

Services

College of Medicine ITS is your technical services partner. We create simple, effective solutions to meet your operational and planning needs. COM ITS can provide direct services or act as a service broker, reaching across organizational boundaries to address your precise requirements.

Accounts and Access
College of Medicine domain accounts, CatNet and UANetID accounts, NetId+ assistance, Citrix access for Banner systems, COM VPN, remote desktop access and more.

Consulting and Development   
Includes business and research solutions consulting  and development, desktop, data storage, cloud and mobile consulting.

Email and Calendaring   
Hosting and management of COM email and calendaring, email encryption, spam filtering, secure email connection with Banner email, migration services to UAConnect email, liaison to campus email systems and more.

Productivity and Collaboration   
Qualtrics Surveys, distribution lists, listserve assistance, Lync, SharePoint, UA Box consulting, web collaboration tools and more.

Security
Includes managed desktop software updating and anti-virus, mobile device management, server and application security scanning, PCI and research compliance consulting, breach reporting and management, liaison to UA security office and more.

Software and Business Applications   
COM educational systems including Admissions (AMP), AZMed, Oasis, Examsoft and OSCE Testing. Applications for research, financial aid, and scholarship, liaison to UA enterprise application systems and more.

Web Development and Hosting   
Develop and host web-based applications, manage COM departmental content systems in liaison with AHSC BioCommunications, manage vendor hosting and more.

Backup and Storage   
Includes individual and departmental document shares, assistance with UA Box, cloud storage services and research data storage.

Communications   
Coordinate communications services with UA Telecom, departmental cell phone management, Lync and more.

Document and Digital Asset Management   
Includes DocuWare, shredding services, UA Box, SharePoint and more.

Networks and Connectivity   
Includes VPN, managing firewalls, coordinating network connections and services with UITS and Banner and more.

Research Computing   
Includes consulting, server hosting and system administration, liaison to HPC (high performance computing) and more.

Servers and Data   
Includes hosting of file shares, server hosting, virtual servers and databases.

Support and Training   
Includes computer and mobile device support, assistance with business applications, referral for training resources, managing purchases of computing equipment, network and communications assistance, COM online issue submittal and more.