The University of Arizona Health Sciences

Service Desk

Notice: Critical College of Medicine email maintenance will be performed Saturday, September 24, 2016 from 10 a.m. to 1 p.m. 
 
Subject: Exchange Maintenance
 
Date and Time: Saturday, September 24, 2016 from 10 a.m. to 1 p.m.
 
Service(s) Affected: College of Medicine email
 
Impact: College of Medicine email service may be degraded or intermittently unavailable during this period. There also may be some delay in email delivery.
 
Planned Operation: College of Medicine ITS infrastructure staff will be performing critical maintenance on multiple email servers.
 
Additional Information: Users may get connectivity errors or "service unavailable" messages in Outlook, Outlook Web Access, or on mobile devices. These messages should resolve once maintenance is complete, though Outlook may need to be restarted. 
 
Contact: For additional support and assistance, please contact the College of Medicine ITS Service Desk at 626-8721 servicedesk@medicine.arizona.edu.
 
We apologize for the inconvenience, but this interruption is necessary to protect our valuable data and continued service.
 
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Please Note:
As of 9/8/2016, the Banner-University Medical Center Citrix environment now requires Multi-Factor Authentication through MobilePASS in order to access applications.   
As part of this change, Citrix Receiver will no longer work to connect to applications on non-Banner computers, therefore external access to the Citrix environment is only available through the Citrix Web Plugin, which can be obtained by going to https://citrix.uahealth.com and logging in there directly.  This page also requires Multi-Factor Authentication, so you must now be enrolled in MobilePASS to access any Citrix applications.
 
Please also note that while the Citrix Receiver is no longer used to access applications, it must still be installed on any computer that will be using the Web Plugin.
 
If you still need to enroll to use the MobilePASS multi-factor authentication tool, please contact the Banner IT service desk at 602-747-4444 or in Tucson, call (520)-694-HELP (4357).  Select Option 6 for assistance with Multi-Factor Authentication
 
 
 
 

Phone: (520) 626-8721
Hours: 7:30 AM - 5:30 PM

The College of Medicine – Tucson Service Desk is located on the second floor (ground floor) of the Arizona Health Sciences Library, within the main College of Medicine – Tucson building.