Dear COM Faculty and Staff,
College of Medicine IT Services is in the process of introducing a new ticketing system, Cherwell, to the department. This implementation comes as part of a broader University of Arizona initiative to provide an enterprise service management system for more efficient customer service and collaboration within COM and across the University.
As part of this initiative, we will soon be introducing a new IT portal page for the College of Medicine.
What does this mean to you?
Beginning Friday, August 4:
Contacting COM ITS stays the same.
Tickets for phone and walk-in service will be created in UAService, UA’s branded Cherwell implementation.
The ability to submit new requests through the UAService portal will be available later in August 2017.
Please stay tuned for more information about the portal to come.
College of Medicine IT Services