Service Desk

Manage NetID, UAHN and Medadmin Passwords

As a University of Arizona College of Medicine employee, there are several sets of accounts and credentials that you will be expected to use. They are not universal. The following guide will assist you in ascertaining which credentials are required for specific locations.

College of Medicine (Medadmin) passwords

Short for Medical Administration, the credentials that you establish with the College of Medicine are used when logging on to College of Medicine computers as well as checking department-specific email managed by the College of Medicine.

Your College of Medicine (Medadmin) email will be in this format:

You can access your College of Medicine email through the web by going to https://mail.medadmin.arizona.edu

Medadmin passwords do not automatically expire, but can be changed manually at any time. Please contact the Information Technology Services (ITS) Service Desk at (520) 626-8721 for assistance.

NetID passwords

Used for all official business in regards to your employment and main UA websites such as Catmail, VPN, UAWiFi, UAccess (employee benefits, registering for classes, etc.), and other "WebAuth"-authenticated services.

Your UA email will be in this format:

If you are staff or faculty you will use an email system called UAConnect.  If you are a student you will use an email system called Catmail, which is provided by Google Apps for Education.

Staff or Faculty can access UAConnect email through the web by going to https://mail.catnet.arizona.edu

Student can access Catmail email through the web by going to http://catmail.arizona.edu

Help with this account is available through the UA 24/7 tech support service, online at http://uits.arizona.edu/departments/the247 or by phone at (520) 626-TECH (626-8324).

Your NetID password must be changed periodically. You can manage your NetID password by going to https://netid.arizona.edu.  The exact schedule for password changes depends on the strength of your current password. NetID passwords have many specific requirements, including

  • Must not be based on a previous password.
  • Must not be based on your name, NetID or a dictionary word.
  • Must be at least 8 characters in length.

Longer passwords are supported and encouraged. All passwords are strength-checked prior to acceptance, to help you select a relatively "strong" password that cannot be easily guessed.

Banner University Medical Center (BUMC) passwords

These credentials are created by the Banner University Medical Center for hospital employees and employees who perform clinical duties.  These credentials provide access to many BUMC systems including Epic, Citrix, as well as Banner Intranet and VPN access. Some BUMC systems may require additional passwords.

Your BUMC email will be in this format:

firstname.lastname@bannerhealth.com

You can access your BUMC email by going to https://mail.umcaz.edu/.

Help with this account is available at the BUMCTS Service Desk at (520) 694-HELP (694-4357).

Article last updated: 
Jul 19 2015