Cup of Coffee Conversations to Promote Professionalism

The University of Arizona College of Medicine Tucson is dedicated to improving the learning environment and issues around unprofessional behavior as they pertain to all of our consitutents including faculty, fellows, residents, staff, and medical students.  The Professionalism Program, under the guidance and leadership of Dr. Bruce Coull, is dedicated to the implementation and success of the Cup of Coffee Conversations to promote Professionalism.

Trained messengers include faculty, fellows, residents, staff, and medical students, who deliver a single story/observation of a reported unprofessional behavior with no judgment or intervention. This is done with the sole purpose of raising awareness.  

If you would like to volunteer to be a messenger or would like to nominate an indivdual who demonstrates professional behavior, please download the Cup of Coffee Messenger Nomination Form below and click submit form (to Sonia de Leon).  Each messenger will receive two 2-hour training sessions before dispatched for a Cup of Coffee Conversation.  It is anticipated that each messenger will be dispatched two to three times per year.

Cup of Coffee Training Manual

Cup of Coffee Nomination Form

Cup of Coffee Conversation Debriefing On-Line Form

Cup of Coffee Job Description

For further information regarding Cup of Coffee Conversations to Promote Professionalism, please contact a member of the Professional Support Team in Curricular Affairs:

Janet Corral, PhD
Associate Dean, Curricular Affairs

Kristie Bowen, PhD
Director, Student Affairs

Sonia de Leon
Assistant Director, Preclerkship Education


* Promoting Professionalism: Addressing Behaviors that Undermine a Culture of Safety, Reliability, and Accountability
© Center for Patient and Professional Advocacy, Vanderbilt University Medical Center, 2016