Cup of Coffee Conversations to Promote Professionalism Initiative

The University of Arizona College of Medicine – Tucson proudly introduces the Cup of Coffee Conversations to Promote Professionalism* pilot program. The Curricular Affairs Professionalism Support Team in collaboration with the Professionalism Program modeled this initiative after the process developed by Vanderbilt University. The purpose of the Cup of Coffee Conversation is to take a proactive, non-punitive approach to lapses in professionalism.

Trained messengers include faculty, fellows, residents, staff, and medical students, who deliver a single story/observation of a reported unprofessional behavior with no judgment or intervention. This is done with the sole purpose of raising awareness.  The Cup of Coffee Conversation to Promote Professionalism will go live July 1, 2017

If you would like to volunteer to be a messenger or would like to nominate an indivdual who demonstrates professional behavior, please download the Cup of Coffee Messenger Nomination Form below and click submit form (to Diane Poskus or Sonia de Leon).  Each messenger will receive two 2-hour training sessions before dispatched for a Cup of Coffee Conversation.  It is anticipated that each messenger will be dispatched two to three times per year.

Cup of Coffee Messenger Training Manual

Cup of Coffee Messenger Nomination Form - download

Cup of Coffee Conversation Debriefing On-Line Form

Cup of Coffee Messenger Champion Job Description

For further information regarding Cup of Coffee Conversations to Promote Professionalism, please contact a member of the Professional Support Team in Curricular Affairs:

Sean Elliott, MD
Interim Associate Dean, Curricular Affairs

Sonia de Leon, BS
Manager, Preclinical Education

Diane Poskus, MA
Manager, Clerkship Education

T. Gail Pritchard, PhD
Director, Resident and Fellow Development

Paul Weissburg, PhD
Director, Program Evaluation and Student Assessment

* Promoting Professionalism: Addressing Behaviors that Undermine a Culture of Safety, Reliability, and Accountability
© Center for Patient and Professional Advocacy, Vanderbilt University Medical Center, 2016