The College of Medicine Service Desk is here to support faculty, staff, and students of the College of Medicine - Tucson.
Phone: (520) 626-8721
Hours: 7:30 AM - 5:30 PM
The College of Medicine – Tucson Service Desk is located on the second floor (ground floor) of the Arizona Health Sciences Library, within the main College of Medicine – Tucson building.
Alerts & Notices
Overview: Emergency Network Maintenance. Services Affected: Network Connectivity including services such as: DNS, DHCP, and NTP. Date and Time: Wednesday, October 30th, 2019 from 7:00 p.m. to Thursday, October 31st, 2019 at 12:00 a.m. Impact to Campus: Intermittent campus network connectivity during the maintenance window. Planned Operation: UITS will be performing emergency maintenance to the campus network. Contact: If you have questions or concerns, please contact the 24/7 IT Support Center at 520.626.TECH (8324) or at http://support.arizona.edu ***************************************************************************** University Information Technology Services 24/7 IT Support Center MLK 207 626-TECH (8324)
Email Delivery Issue October 29th The University of Arizona has received an increased number of phishing emails over the past several days, which has caused significant disruption on campus. In an effort to respond quickly and block malicious emails, UITS applied increased email filtering that inadvertently blocked legitimate mail on October 29th between 3:07 and 4:47pm. Any email caught by this filter cannot be recovered. We do have a list of all senders (including non-UA senders) impacted by this problem and will be sending a targeted message to anyone impacted during this period of time so they will have an opportunity to resend the mail. This situation may also have impacted automated mail from services (such as we saw with UA Service). We apologize for any inconvenience that this may have caused. If you have any questions please reach out to ISO at email@example.com or to me directly. Lanita Collette Chief Information Security Officer Information Security Office THE UNIVERSITY OF ARIZONA Computer Center, 207 | Tucson , AZ 85721-0073 Office: 520-621-2323 | Lcollette@arizona.edu Administrative Assistant: Kimberly Wilson Kdwilson@email.arizona.edu
Do not upgrade to MacOS 10.15 Catalina. There are known issues with critical applications.
The College of Medicine is currently experiencing widespread network connectivity issues in the Arizona Health Sciences Center Building (Building 201).
Information Technology Services (ITS) at the College of Medicine – Tucson has started a project to upgrade the remaining university-owned computers that are currently running Windows 7. Microsoft will be ending support for this operating system on January 14, 2020, and it is our goal to be operating completely on Windows 10 by this date. Windows 10 was released in July 2015, and has been available at the College of Medicine – Tucson since 2017. When Microsoft ends support, they will no longer release security updates for Windows 7. Because any new vulnerabilities will not be patched by Microsoft, these workstations must be removed from the university network due to non-compliance with University of Arizona Information Security Policies. ITS does recognize that certain departments may have old software or hardware that is not compatible with Windows 10. We encourage you to contact us to discuss upgrade options as soon as possible. If there is a business case for a particular computer to remain on an earlier version of Windows after Microsoft ends support for the operating system, we will need to get an exception approval from the UA - Information Security Office and the computer will need to be removed from the general campus network for security reasons. There will be a lot to do over the next few months to ensure a successful transition, and we are grateful for your patience and support.
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