Service Desk

Alert

RANSOMWARE ALERT: Today, Flagstaff Unified School District cancelled classes at all of its schools due to what it is calling a “ransomware attack.” This is only the latest in what appears to be a string of malware attacks focusing on SLTT. This summer DHS released a report indicting it had observed an uptick in ransomware targeting State, Local, Tribal, and Territorial entities, and 22 towns in Texas were hit in what may have been a coordinated attack. Please help communicate the following to our UA community: 1. Back up all important data to at least 2 different places. 2. Keep software up to date and systems/devices patched. 3. Use email cautiously, especially when opening unsolicited attachments. more...
Secure Data Update: Infrormational update from The Information Security Office at UITS more...

NOTICE

Windows 10 Upgrade Project: Information Technology Services (ITS) at the College of Medicine – Tucson has started a project to upgrade the remaining university-owned computers that are currently running Windows 7. Microsoft will be ending support for this operating system on January 14, 2020, and it is our goal to be operating completely on Windows 10 by this date. Windows 10 was released in July 2015, and has been available at the College of Medicine – Tucson since 2017. When Microsoft ends support, they will no longer release security updates for Windows 7. Because any new vulnerabilities will not be patched by Microsoft, these workstations must be removed from the university network due to non-compliance with University of Arizona Information Security Policies. ITS does recognize that certain departments may have old software or hardware that is not compatible with Windows 10. We encourage you to contact us to discuss upgrade options as soon as possible. If there is a business case for a particular computer to remain on an earlier version of Windows after Microsoft ends support for the operating system, we will need to get an exception approval from the UA - Information Security Office and the computer will need to be removed from the general campus network for security reasons. There will be a lot to do over the next few months to ensure a successful transition, and we are grateful for your patience and support. Please visit our website at https://medicine.arizona.edu/faculty-staff/offices/information-technology-services if you are interested in learning more about this project. Thank you, COM-ITS more...
Friday, May 10th Commencement and Early Release as per President Robbins: more...
Email Phishing Activity Targeting Leadership: New Filter Enabled: UITS and other Universities have detected an increase in email phishing activity on campus and has implemented a new filter. more...
University owned laptops - Encryption requirement: College of Medicine-Tucson is requiring the encryption of all university-owned laptops (PC and MAC). more...

The College of Medicine Service Desk is here to support faculty, staff, and students of the College of Medicine - Tucson.

Submit a Service Request

Phone: (520) 626-8721
Hours: 7:30 AM - 5:30 PM

The College of Medicine – Tucson Service Desk is located on the second floor (ground floor) of the Arizona Health Sciences Library, within the main College of Medicine – Tucson building.

Alerts & Notices

Information Technology Services (ITS) at the College of Medicine – Tucson has started a project to upgrade the remaining university-owned computers that are currently running Windows 7. Microsoft will be ending support for this operating system on January 14, 2020, and it is our goal to be operating completely on Windows 10 by this date. Windows 10 was released in July 2015, and has been available at the College of Medicine – Tucson since 2017. When Microsoft ends support, they will no longer release security updates for Windows 7. Because any new vulnerabilities will not be patched by Microsoft, these workstations must be removed from the university network due to non-compliance with University of Arizona Information Security Policies. ITS does recognize that certain departments may have old software or hardware that is not compatible with Windows 10. We encourage you to contact us to discuss upgrade options as soon as possible. If there is a business case for a particular computer to remain on an earlier version of Windows after Microsoft ends support for the operating system, we will need to get an exception approval from the UA - Information Security Office and the computer will need to be removed from the general campus network for security reasons. There will be a lot to do over the next few months to ensure a successful transition, and we are grateful for your patience and support. Please visit our website at https://medicine.arizona.edu/faculty-staff/offices/information-technology-services if you are interested in learning more about this project. Thank you, COM-ITS

Today, Flagstaff Unified School District cancelled classes at all of its schools due to what it is calling a “ransomware attack.” This is only the latest in what appears to be a string of malware attacks focusing on SLTT. This summer DHS released a report indicting it had observed an uptick in ransomware targeting State, Local, Tribal, and Territorial entities, and 22 towns in Texas were hit in what may have been a coordinated attack. Please help communicate the following to our UA community: 1. Back up all important data to at least 2 different places. 2. Keep software up to date and systems/devices patched. 3. Use email cautiously, especially when opening unsolicited attachments.

College of Medicine experienced a loss of access to email and network shared drives. Now all clear.

Emergency Network Server Maintenance on Wednesday, April 17th, 2019 from 9:00 p.m. to Thursday, April 18th at 12:00 a.m.