Service Desk

Access My Computer Remotely

Finding Your Computer Name

To login to your office computer remotely you will need the computer name of your office machine. To find this name:

On Windows 7:

  1. Click the start menu from the Windows desktop.
  2. Right-click on Computer and select Properties.
  3. Once the System window opens, look for Full computer name in the Computer name, domain, and workgroup settings section.
  4. Make note of this name. It will be in the format "(computer name).medadmin.arizona.edu" or "(computer name).catnet.arizona.edu"

On Windows 10:

  1. Click the start menu from the Windows desktop.
  2. Search for This PC in the search box and hit enter.
  3. A file explorer window will open.
  4. On the left side of the window find This PC and right click on it and select Properties.
  5. Once the System window opens, looke for Full Computer Name in the Computer name, domain, and workgroup settings section.
  6. Make note of this name. You will be using it in the format "(computer name).medadmin.arizona.edu" or "(computer name).catnet.arizona.edu"

NOTE: If your computer does not have a medadmin.arizona.edu or catnet.arizona.edu on the full computer name, it cannot be remotely connected to.
NOTE: It is not possible to remotely connect to a Mac computer.

Using Remote Desktop

You will need to be connected to the College of Medicine VPN first.  Then follow the instructions below.

For Windows:

  1. On your laptop or home computer, click the Start menu on the Windows desktop.
  2. Type remote desktop connection into the search field, otherwise navigate to All programs > Windows Accessories.
  3. Open Remote Desktop Connection.
  4. Enter your full computer name in the format "(computer name).medadmin.arizona.edu" or "(computer name).catnet.arizona.edu" (without quotes) and click Connect.
  5. When prompted for a username and password:
  • Username is medadmin\USERNAME or catnet\USERNAME​, depending on your computer name.
  • Password is the password that you use to log into your work computer.

For Mac OS:

If you have Microsoft Office, you may have Remote Desktop Connection installed already. 

  1. Click the magnifying glass in the Mac OS menu bar at the top of your screen.
  2. Type remote desktop connection into the search field.
  3. Open Remote Desktop Connection.
  4. Enter your full computer name in the format "(computer name).medadmin.arizona.edu" or "(computer name).catnet.arizona.edu" (without quotes) and click Connect.
  5. When prompted for a username and password:
  • Username is medadmin\USERNAME or catnet\USERNAME, depending on your computer name.
  • Password is the password that you use to log into your work computer.

If you do not have Microsoft Office, you can download Microsoft Remote Desktop for free. To use Microsoft Remote Desktop:

  1. Click the magnifying glass in the Mac OS menu bar at the top of your screen.
  2. Type microsoft remote desktop into the search field.
  3. Open Microsoft Remote Desktop.
  4. If configuring a new connection, click New to add a new device to your Remote Desktops list.
  5. Enter your full computer name in the format "(computer name).medadmin.arizona.edu" or "(computer name).catnet.arizona.edu" (without quotes) in the PC name field and close the Edit Remote Desktops dialogue by clicking the red button in the upper-left hand corner of the window.
  6. Double-click on the computer to which you would like to connect in order to initiate the remote desktop session.
  7. When prompted for a username and password:
  • Username is medadmin\USERNAME or catnet\USERNAME​, depending on your computer name.
  • Password is the password that you use to log into your work computer.
Article last updated: 
Mar 13 2020